“If government can engage citizens more effectively, it can secure more effective and less divisive outcomes. Four drivers for change make it vital to involve citizens in decisions:
- reductions – the Spending Review, increased pressure on the NHS and cuts to welfare will require citizens to adapt to leaner or reconfigured services
- infrastructure – much of the UK’s existing infrastructure must be replaced or replenished, but citizens must be convinced of the need for local disruption
- digital – the process of digitisation requires citizens to adapt to new ways of accessing services
- innovation – the way that services are designed and delivered is changing, moving to greater collaboration with citizens.
Source: Institute for Government (UK) and available from this link.