myAIPMHow Covid-19 should transform the way police engage with their local communities
Steve Norris | Policing Insight
"Police services face the challenge of a growing multitude of communications channels used by the public, with engagements across social media, web and voice channels. Steve Norris, Police Market Director for Salesforce UK, discusses how these touchpoints can be married together for greater efficiency and insight.
If you stop and take a look at the effect that the Covid-19 lockdown is having on crime statistics, you will gratefully observe a reduction in reported theft and burglary but notice an increase in drug-related arrests due to more proactive policing and domestic issues. During the March to May lockdown period in London alone there were on average 100 domestic abuse-related arrests per day.
Each year nearly 2 million people in the UK suffer some form of domestic abuse so providing information and the means to access support is now as important as ever.
The vulnerable people in our society and victims of abuse will continue to reside in our society, without the help from support agencies. Information and the means to access support is now as important as ever.
Public Confidence
Engaging with your local Police Force has typically been to report a crime, be it an emergency or non-emergency, and voice has been the best channel due to its speed. Whilst this will always be the case for emergency calls, callers to the 101 non-emergency number can often experience a delay due to overwhelming public demand."
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How Covid-19 should transform the way police engage with their local communities, Steve Norris, Policing Insight, 2020