AI Can Change How You Measure — and How You Manage

 In industry after industry, we see innovative measurement systems leading to innovative metrics and new organizational behaviors that drive superior outcomes. More organizations are recognizing that benchmarking and executive expertise don’t always determine the best key performance indicators (KPIs). These data-driven companies employ predictive analytics such as machine learning, along with leadership acumen, to identify and refine key strategic measures. More finely tuned measures lead to better alignment of behaviors with strategic objectives.

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Kiron, D. (2022). AI Can Change How You Measure — and How You Manage. MIT Sloan Review.