myAIPMPublic sector effectiveness necessitates planned change; however, many initiatives fail. For planned change to be successful, employees’ mental models need to be amended to support new behaviours. The paper demonstrates how different conversational forms enable leaders to discuss a planned change from an individual and organizational perspective and elicit mental model amendment to realize change.
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Blackman, D. A., Buick, F., O’Donnell, M. E., & Ilahee, N. (2022). Changing the Conversation to Create Organizational Change. Journal of Change Management, 1-21.