The failure rate of government transformations is far too high. It represents a huge missed opportunity to tackle society’s greatest challenges more effectively, to give citizens better experiences with government, and to make more productive use of limited public resources.
Source: Allas, T., Checinski, M., Dillon, R., Dobbs, R., Hieronimus, S. & Singh, N. (2018). McKinsey Quarterly and available from this link.