myAIPMThis study explains how crisis managers made sense of the volatile situation across different command structures. Twenty-five crisis managers from different teams were interviewed by making use of the critical decision methodology. The analysis points to five factors that influence the quality of distributed sensemaking: type of interdependence, sensitivity to operations, plausibility, hierarchy, and identity. It signals that updating one's sensemaking does not only require noticing discrepant cues but is especially related to key social-cognitive and organisational processes that stimulate doubt, questioning, and a plurality of perspectives.
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Wolbers, J. (2021). Understanding distributed sensemaking in crisis management: The case of the Utrecht terrorist attack. Journal of Contingencies and Crisis Management, 1– 11. https://doi.org/10.1111/1468-5973.12382
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