User-centred policy design

User-centred policy design


Opinion: Innovation insights from the UK Ministry of Justice's user-centred policy design unit

"To begin with, we were a team of five working in one policy area. Policy teams approached working with us with some apprehension. Now the team has grown to 25 people in five multidisciplinary teams, working on the department’s highest priority issues. We’ve worked on issues like reducing reoffending in young offenders, giving victims more information about how to get help and helping separating parents to agree childcare arrangement outside of court. We prioritise work every quarter to make sure we are always working on the right things, and have recently set up our own delivery team to help us build digital prototypes quickly when we see digital opportunities."

Source: Carter, A. (2019). UK Ministry of Justice.  Read more here.