myAIPMWhat Inclusive Leaders Sound Like
Noah Zandan and Lisa Shalett | Harvard Business Review
Summary
"Leaders across virtually every industry are pledging to be more inclusive; but if their actions and behaviors don’t support those values, the progress stops there. In their recent study, the authors applied a combination of computational linguistics, vocal mapping, and facial micro-expression analysis to determine what truly makes a leader inclusive in the eyes of an audience. Here they provide three behaviors that can be learned, practiced, and mastered."
"When leaders commit to building an inclusive organization, they tend to start with the company mission, vision, values, and a promise to ensure everyone in the organization has a voice. But if they don’t change the way they communicate every day with their employees, leaders are missing a crucial piece.
In a recent analysis, our team at Quantified Communications examined how inclusive leaders talk. The findings revealed that, despite the stated emphasis on inclusion, very few leaders have actually developed an inclusive communication style."
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What Inclusive Leaders Sound Like, Noah Zandan and Lisa Shalett, Harvard Business Review, 2020