myAIPMKnow thyself: Leading through the core of you in times of turbulence
Roland K.Yeo | Organizational Dynamics
Abstract
The paper describes how leaders behave and react in unprecedented times when a professional service firm has been severely affected by the COVID-19 pandemic. Firsthand data were gathered through interviews, observations, and participation based on direct interaction with leaders and employees. The concept of leadership anatomy is used to describe, discuss, and critique leadership behavior. It signifies the different parts of a human body equipped with sensory ability. The study reveals that in times of crisis, leaders tend to draw on the core of who they are through compassion rather than conventional wisdom in decision making and problem solving. The search for what truly matters helps leaders to reinterpret the ethos of the firm and what they stand for as leaders in their sensemaking of chaos. A deeper reflection of their personal values and beliefs gives them the courage to acknowledge their vulnerability and start seeing the value in others.
A time like never before
Joe receives an urgent phone call from a major client complaining of an ongoing project that has been unexpectedly delayed due to a sudden shortage of product supplies. He is suddenly dumbfounded without a solution as the project is one that involves multiple stakeholders, including employees and experts from across the firm as well as external vendors. Not only is the project time-sensitive but it is also multi-sited involving stakeholders from geographically-dispersed locations around the world. Time differences and complex task structures have made it excruciating for Joe to contact every key person in quick time. This is the beginning of the COVID-19 pandemic where supply chains have been extensively disrupted due to international border closures.
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Know thyself: Leading through the core of you in times of turbulence, Roland K.Yeo, Organizational Dynamics, 2020