Three pivots your public service future depends on

Three pivots your public service future depends on

Harshitha Rajashekara | The Mandarin

Public service is an ever-evolving activity. It requires continuous, cautious pivoting.

"Once more, COVID-19 is pushing public servants to pivot as they face a new crisis of confidence from the public. If they can do this successfully in three key areas, government leaders can beat COVID-19 and salvage much-needed credibility for the foreseeable future. These areas include digital transformation, citizen feedback, and trust-building."

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Three pivots your public service future depends on, Harshitha Rajashekara, The Mandarin, 2021